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At Play9, our commitment revolves around enriching the connection between you and your four-legged friends!

If you have any questions about our products or need help with your order, please use the contact form below to send us your enquiry, and one of our friendly team will respond as quickly as we can!

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Important information:

  • Please allow at least 14 days for your return to be processed.
  • Returns can take up to 7 days to be delivered back to us.
  • Once we have received and checked the returned item, we can then issue a refund.
  • Refunds can take up to 5-10 days to process back to your original form of payment.

If it's been over 14 days since you returned your item, use the form below to contact us, and we'll check the status for you.

Our Returns Process:

  1. We provide a return link for you to arrange collection of your item.
  2. Once we have received your item we will then process your return.
  3. Your refund is then processed back to your original form of payment.

When requesting a return please make sure the item is unused with original packaging and returned within 30 days of purchase. Please see our returns policy for more information.

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Play9 Ltd
St James’ Hall
Mill Road,
North Lancing,
BN15 0PT

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